The Violet Support Team is here to answer your questions and help you connect and use your Objects. Answer the few questions below to describe your problem.

What product is your question about ?

Nabaztag Mirror Ztamp/Nanoztag I have none of these products

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Please answer the question above

Name of your Rabbit

Please type the name of your Rabbit

Serial number

The serial number is written on a sticker underneath your Rabbit (begins with MAC:)

Please type the serial number of your Rabbit

When you plug your Rabbit

No light at all One green light, the other blinking orange Two green lights, the other blinking orange Three green lights, the last blinking orange He blinks purple underneath him You can't put your Rabbit in "All blue" mode All lights are orange You can't access to its configuration page

Please tell us how your Rabbit is blinking

Other, please describe

Name of the Ztamp/Nanoztag

Please type in the name of the Ztamp/Nanoztag

Serial number

The serial number can be found with the Mirware. Right clic on the Mirware's Icon (found near the clock), and select "About Mirware".

I have a problem with the mirware software

Technical details

Your question is about :: Choose in the list :: Connection to the Internet My Violet.net account (delete an account, forgot my password) Website preferences (timezone, parental control) My profile and my Objects' Pedigree (name, picture, signature, directory) Applications (suggestions, how to) Messages (send - receive, contacts, library) Hardware I bought my Object second hand I want to delete an Object from my account Other

Please choose the field of your question

Your Internet connexion

I use the wifi router supplied by my broadband provider I use my own router or access point I'm not connected via Wi-Fi I don't know Other, please precise

Please select your connection parameters

What Operation System do you use? :: Choose in the list :: Windows XP Windows Vista MAC OSX Linux Other

Please choose your operating system

Your message

Do not hesitate to tell us a lot of details (what devices do you use, what did you try so far,...). Otherwise we will not be able to help you !

Who are you?

Fill your usual e-mail address (this is *not* your address @violet.net or @things.violet.net)

Your e-mail

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